Help
How can we help?
Find a quick answer, or tell us what's wrong and a person on our team will help you.
How do I stop my copy of the bots?You can stop your copy of the bots at any time in the app, with immediate effect.Where is my money?In your own exchange account. Your money never passes through Veuby.How is the fee calculated?From your bots' trading result each month. A losing month has no fee.When do I pay?You're invoiced after each month ends, never in advance, and the invoice is due in seven days.How do I install an update?New versions are announced in the app. Install when you want; your copy of the bots keeps running until then.Can I cancel?Yes, at any time in the app. Consumers can also withdraw within 14 days of signing.I forgot my passwordSend us a request here. We confirm who you are before you get back in. We never ask for passwords by phone or email.
No quick answer found. Send us a request below.