01
In brief
Veuby Insights Oy runs this website. When you visit, our network and our server receive your IP address and your browser's request, to show you the pages and keep the site secure. When you visit from outside Europe, bunny.net may serve you from its server nearest to you, outside the EU. The logs of these requests are processed in the EU.
When you send a form, it reaches our team as an email, and nothing is stored on the website. You can book a call through Microsoft Bookings.
You can ask to see, correct or delete your data, and you can object to our use of it. Contact us at support@veuby.com. The full information follows.
02
Who we are
The controller is Veuby Insights Oy, business ID 3580061-4, Sirkanpolku 1, 44200 Suolahti, Finland. For any question about your personal data, email support@veuby.com.
03
When you visit the website
Your browser's requests reach our content delivery network and our web server. They receive your IP address, the address of the page, the time, your browser's description of itself (the user agent) and the page you came from (the referrer).
We use this data to deliver the pages, to limit how often one address can send forms, and to find and stop attacks on the site. The legal basis is our legitimate interest in a website that works and stays secure (GDPR Article 6(1)(f)).
Our web server keeps its request log for 14 days. When a request looks like an error or an attack, our security monitoring keeps that log line for up to 12 months. Our content delivery network keeps its request logs for 3 days, with IP addresses anonymised.
We use no analytics, no advertising tools and no content from other sites. The pages load only from www.veuby.com.
04
Cookies
The pages set no cookies. The form pages set one cookie, __Host-csrftoken. It protects the form against requests forged by other sites, holds a random value and nothing about you, and is deleted when you close your browser.
05
When you send us a form
Join form. You give your name, email and country, and whether you join as a private person or for a company, with the company's name for a company. You choose the hosting and the payment model you are interested in. You can also give a phone number, the bots and exchanges you are interested in, a message, and how you heard of us. We use these to prepare the introductory call and an offer.
- If you join as a private person, the legal basis is taking steps at your request before an agreement (Article 6(1)(b)).
- If you join for a company, the legal basis for your own details is our legitimate interest in dealing with the company you represent (Article 6(1)(f)).
Contact form. You give your name, email, a topic and a message. We use them to answer you. The legal basis is our legitimate interest in answering the questions people send us (Article 6(1)(f)).
Help form. You give your email, a topic, whether you are a customer and a description. We use them to help you.
- If you are a customer as a private person, the legal basis is our agreement with you (Article 6(1)(b)).
- In other cases, it is our legitimate interest in helping the people and companies who use or consider Veuby (Article 6(1)(f)).
The fields marked as required are needed to answer you, and the form cannot be sent without them. Everything else is your choice.
A form is not stored on our website. It arrives as an email in our sales mailbox, which our team reads. We keep these emails for 12 months after our last contact with you, if no agreement follows.
06
Booking a call
After the Join form you can book the call through Microsoft Bookings. On Microsoft's booking page you give your name and email, and optionally a phone number, an address and notes. Microsoft sends you a one-time code to confirm the booking and creates the Teams meeting. We use these to hold the call. The legal basis is the same as for your Join form. We keep the booking for 12 months after our last contact with you, if no agreement follows.
07
Recording of calls
Calls held on Microsoft Teams are recorded to keep an accurate record of what was discussed, to resolve any questions about it later and to ensure the quality of our service. Legal basis: legitimate interest, Article 6(1)(f). Recordings are deleted 12 months after the call.
08
Your right to object
You can object, on grounds relating to your situation, to any use of your data based on our legitimate interest. We then stop, unless we have compelling legitimate grounds that override your interests, or we need the data to establish, exercise or defend legal claims.
09
Who handles your data
We do not sell personal data. These service providers process it on our behalf:
- BunnyWay d.o.o. (bunny.net), Slovenia. The content delivery network and DNS that carry every request to the site. We have a data processing agreement with it. Its logs are processed in the EU.
- UpCloud Oy, Helsinki, Finland. The servers that the website and our security monitoring run on, in UpCloud's Helsinki data centres. We have a data processing agreement with it, and the data stays in those data centres.
- Microsoft. Email, where forms arrive, link scanning in that email, Bookings and Teams. Microsoft stores and processes this data in the EU and EFTA. Its data protection representative in the European Economic Area is Microsoft Ireland Operations Limited.
10
Transfers outside the EU
When you visit from outside Europe, bunny.net may serve you from its server nearest to you, outside the EU. That server is bunny.net's own, and the logs of these requests are processed in the EU.
In limited cases Microsoft may transfer data outside the European Economic Area, for example to the United States. Such transfers are covered by the European Commission's standard contractual clauses (2021) in Microsoft's data protection addendum, and by Microsoft's certification under the EU-U.S. Data Privacy Framework, which the Commission found adequate in its decision (EU) 2023/1795. Microsoft publishes its data protection addendum at https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA.
11
Automated decisions
We make no decisions about you based solely on automated processing.
12
Your rights
You have the right to:
- get a copy of your personal data and information about how we process it,
- have incorrect data corrected,
- have your data erased when we no longer have grounds to keep it,
- have its processing restricted,
- receive the data you gave us in a machine-readable format, where the processing is based on an agreement,
- object, as described under "Your right to object".
Email support@veuby.com to use these rights. We answer without undue delay and within one month. If a request is complex or there are many, we may extend the time by up to two months, and we tell you within the first month. If we are unsure that a request comes from you, we ask for the information we need to confirm it, and no more.
If you think we process your data unlawfully, you can complain to the Finnish supervisory authority:
Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto)
Lintulahdenkuja 4, 00530 Helsinki
Postal address: PL 800, 00531 Helsinki, Finland
+358 29 566 6700, tietosuoja@om.fi, www.tietosuoja.fi
You can also complain to the supervisory authority where you live or work, or where the infringement took place.